Cypad - Broken Cypad Guide

Cypad - Broken Cypad Guide

Requesting a replacement
If your Cypad is broken and needs to be replaced, call Cypad support or email support@cypad.com.
Please have you device ID to hand, this is the number on a sticker on the back on the device.


Once Cypad confirm a replacement device is on the way, please contact helpdesk@edsential.co.uk to and let us know that your device is being replaced.

Replacement device
Once you receive your replacement, please turn it on and confirm it's set up for your work area:

1. Sign into the device and check the device syncs.
2. Open the email app and make sure the email account is set up and receiving emails.
3. Obtain the Device ID on the back of the device and send this to helpdesk@Edsential.co.uk.

Return the broken device back to Cypad
Cypad should of sent you a return parcel for the broken device, in the past this has been a grey bag but they are starting to send our cardboard parcels to return devices in.
Insert your device into the returns parcel and take it to the post office.

Note: Please take it to a post office, DO NOT drop it in a post box.

Note:The Parcel is pre-paid and does not require the person posting to pay for any postage, if you're asked to pay then keep the parcel and inform your business manager.

Once dropped off at the post office you should receive a receipt. On this receipt will be a Tracking ID, keep this receipt as it is proof you have returned the device.

Please send this tracking ID to helpdesk@edsential.co.uk

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